When an order comes into our shop, the order is shipped within 1-2 business days. The normal delivery time to addresses in UK is 3-5 working days after shipping from our warehouse. All merchandise is sent via Royal Mail. All merchandise is delivered while stock lasts. Merchandise is only shown on uk.dilling.com if in stock. We are not bound by typographical errors, errors in stock management, and price changes.
The purchase amount is only charged to your card when the merchandise is sent from DILLING warehouse.
You have complete right of return. In the unlikely case that you want to cancel your purchase, any article can be returned within 100 days from receipt of the merchandise. If you want to cancel your purchase, you must return the article in substantially the same condition as you received it. It is okay to try on a piece of clothing to see if it fits, but don’t actually start using it. The article must not be laundered. Try on underwear on top of other clothing.
We pay return shipping for merchandise that is returned. Please enclose information about the reason for return.
- Register your return online here.
- Fill out the reason for return and follow the instructions.
- The package must be delivered to a Royal Mail shop (you can find the closest one on online).
- If you have ordered several products and only want to return individual items, we obviously return the money for the items you send back, as long as the return slip is filled out.
You may also cancel your purchase by refusing to accept the merchandise. If you cancel your purchase, you will, of course, get back the amount you have paid us. Note! We do not accept packages C.O.D.
Whether you need to exchange or return merchandise, return it to us at the above address (please use the attached return label, so you will not be charged), and get your money refunded. We expedite the shipment, and you can expect us to initiate the refund within 8-10 business days of receipt. Therefore, you can immediately order what you want instead and receive it faster than with a traditional exchange. You can also wait until we have refunded the amount.
When you make a purchase at uk.dilling.com, we collect some personal information about you. We register the following information: First and last name, your address information, and your e-mail address. This information is used for expediting your order. The information is not stored encrypted, nor is it sent encrypted form. If you want to delete these data, please contact our customer service. Your credit card information is encrypted and is not stored. If you enter your cell phone number, you accept that we can contact you by SMS with information about your order. Please note that you accept our personal data policy, when you use uk.dilling.com – including our use of cookies. See more under ”Data processing”.
uk.dilling.com does not transfer information to third parties.
You can always ask to be removed from our mailing lists – or to be removed from our databases altogether. In that case, please send an e-mail to hello@dilling.com. Personal information will be stored until we receive instructions to do otherwise.
If you have questions/comments about our personal data policy, you are very welcome to write us at hello@dilling.com.
At uk.dilling.com we use cookies to examine how our website is used and to simplify and improve your visit. Furthermore, we use cookies to complete orders in our Internet shop. The information is processed as statistics, where the user is anonymous.
Read more on the cookie policy page.
We use web statistics at uk.dilling.com, which means that a statistics system gathers information, which can provide a statistical picture of the number of visitors we have, where they come from, and where they left the website, etc.
Web statistics are used for the sole purpose of optimizing uk.dilling.com.
At uk.dilling.com, all merchandise is checked before shipping. If a handling error should occur after all, we refer to the procedure described above under ”Right of return”. When you shop at uk.dilling.com, you have a 24-month right of complaint. In other words, you can have the merchandise repaired, exchanged, refunded, or receive a discounted price – depending on the specific situation. Of course, it is a requirement that the complaint in question is legitimate, and that the fault/defect did not occur as a result of incorrect use of the product or other destructive actions. Returned merchandise with complaint is repaired or replaced with a new delivery within a week of receipt. If a replacement item is not available, the paid amount will be refunded within a week. Complaints must be lodged within a “reasonable time” after the fault/defect in the merchandise is discovered. If complaints are submitted within two months after discovery of the fault/defect, the complaint will always be considered timely.
If the complaint is warranted, we will, of course, refund your (reasonable) shipping costs. In connection with the return, please tell us in as much detail as possible what the problem is. Feel free to use the attached return slip. We do not accept packages sent C.O.D. or the like. Merchandise must always be returned safely packaged. We also recommend that you receive a receipt for shipping, so you can have your shipping costs refunded.
Return address:
DILLING
c/o DPD Logistics
Goods Inwards
Roebuck Lane
Smethwick
B66 1BY
United Kingdom
If you have sent back an item due to a cancellation or a complaint, we will always send you an e-mail, when we have received the item. The e-mail will provide you with further information about the process connected with the handling of your cancellation/complaint.
Note! We do not accept packages sent C.O.D. or the like.
If you do not wish to file the complaint with us, it may be submitted to the online complaint portal of the EU Commission. Complaints are submitted here: http://ec.europa.eu/odr. When submitting a complaint, please provide our email address: hello@dilling.com.
If you want to cancel your purchase (right of cancellation)
You have a 100-day right of cancellation when you shop with us.
The right of cancellation expires 100 days after the day you:
You must notify us within 100 days of receipt that you wish to cancel your purchase. The notification must be submitted by e-mail: hello@dilling.com or phone: 0203 917 4909. In your message, please let us know clearly that you wish to exercise your right of cancellation.
You cannot cancel just by refusing receipt of the merchandise without clearly notifying us about it as well.
You must return your order to us without undue delay and no more than 100 days after you have notified us that you want to cancel your purchase. You are responsible for any direct expenses associated with returning the merchandise.
When returning, you are responsible for the merchandise being packaged safely.
You are responsible for the merchandise from the moment it is delivered.
Because of its nature, certain merchandise cannot be returned by regular mail. This is not the case for underwear, however.
Please use the enclosed return label. If you are no longer in possession of said return label, contact us by e-mail: hello@dilling.com or phone: 0203 917 4909. We will send you a new return label.
Condition of the merchandise being returned
You are only responsible for any decrease in the value of the merchandise if it is due to handling in excess of what would be needed to establish the type, properties, and function of the merchandise. In other words – you can try on the merchandise the same way as if trying it on in a physical store.
If the merchandise has been tried beyond what is described above, we consider it used, which means that when you cancel your purchase, you only get a part of or none of the purchase price back, depending on the market value of the merchandise.
Thus, in order to get the entire purchase amount back, you may only do what you can do in a physical store. You can try the merchandise, but you cannot start to actually use it.
If you cancel your purchase, you will, of course, get back the amount you have paid us. In case of a reduction in value, for which you are responsible, this is subtracted from the purchase amount.
If you avail yourself of your right of cancellation, we refund all payments received by you, including shipping (although not extra expenses due to your own choice of an alternative delivery method than the cheapest form of standard delivery, which we offer), without undue delay and in any case no later than 100 days from the day when we received notification about your decision to cancel this agreement. We handle such a refund via the same payment method you used for the original transaction, unless you expressly agree otherwise.
We can withhold your refund until we have received the returned merchandise, unless you have previously provided documentation for having returned it.
If you regret the purchase, the item must be sent to:
DILLING
c/o DPD Logistics
Goods Inwards
Roebuck Lane
Smethwick
B66 1BY
United Kingdom
At uk.dilling.com, you can only order merchandise via our website. If you have requests for items not on our website, you are welcome to contact us.
All prices (except kids and baby products) include VAT and other fees. Prices are daily prices.
When you shop at uk.dilling.com, the agreements are made in English.
It is possible to see earlier orders by logging into the website. If you would like to receive a copy of your order confirmation, you must send an e-mail to hello@dilling.com
If you have further questions, you are very welcome to contact us at hello@dilling.com or by phone at 0203 917 4909. Please have your order number ready.
DILLING A/S
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DILLING is a Danish family enterprise with a long tradition of producing organic wool products that will keep you warm. Today, we make organic clothing in organic merino wool and cotton for the whole family with the fourth generation, Morten Dilling, at the helm. Our organic wool wear sells at favourable prices because you are buying directly from the manufacturer.
You’ll find soft, breathable, and allergy-friendly clothing in natural materials on our website, produced without harmful chemicals and within Europe's borders under good working conditions.
Most of our products are certified with the Nordic Swan Ecolabel and gently dyed at DILLING's own dyehouse in Denmark.
You'll find DILLING's products in the following countries: dk.dilling.com, dilling.de, dilling.se, dilling.nl, dilling.fi, dilling.fr, no.dilling.com, dilling.ch, us.dilling.com.