Order before noon 17th December and we guarantee delivery before Christmas. As always, we offer free returns for 100 days.
Order before noon 17th December and we guarantee delivery before Christmas. As always, we offer free returns for 100 days.

Payment - Shipping – Free returns

 

PAYMENT

You can choose whether you want to pay with your Visa Card, MasterCard, or PayPal.



 

  • No fee is charged for payment at DILLING shop. The purchase amount is only charged to your card when the merchandise is sent from DILLING warehouse. No amount can ever be charged that is greater than what you approved at the time of the purchase.
  • DILLING is in possession of an AAA credit diploma

Card payments in this shop are certified via DIBS Payment Services – a guarantee that payments are consistent with the internationale regulations from Visa and MasterCard International.

 

Bank information:

Bank branch: NatWest
Sort code: 600001
Account Number: 48764523

  

FAST DELIVERY


When an order comes into our shop, the order is shipped within 1-2 business days. If you order before 12 noon, it is usually shipped the same day. The normal delivery time to addresses in UK is 2 business days after shipping from our warehouse. You will receive an e-mail, when your merchandise is sent. After this, you can always track where your merchandise is at any given moment. Thus, you will receive a DPD package number, which you can use to track your package online.

  

Shipping charges


For orders above 70£, the products are delivered free of charge to UK addresses.
For orders under 70£, delivery cost is 3.99£ to UK addresses.

In order for us to continue to offer the best possible quality, we have chosen a shipping method that can be tracked. This entails some delivery costs, but on the other hand you have the assurance that you can follow your delivery via a DPD number.

  

Free returns for 100 days

 

You have full right of returns. 

If you cancel your purchase, every piece of merchandise can be returned up to 100 days after receipt of the merchandise.

The merchandise must be in substantially the same condition in which your received it. This means not used with all the original labels, and the article must not have been washed.

Whether you need to exchange or return merchandise, return it to us, after which you will get your money back. We expedite the shipment, and you can expect us to initiate the refund within 8-10 business days of receipt. Therefore, you can immediately order what you want instead and receive it faster than with a traditional exchange. You can also wait until we have refunded the amount.

To make the return easier for you, we have made it possible to send the merchandise back in the same bag you received the merchandise in. Furthermore, we send a return label, so you don’t get charged for shipping. 

1. Mark in the included letter, how the money should be refunded. In case you want the money refunded to a different person than the one registered at the time of the purchase, you must enter the account holder, registration and account number, plus signature.

2. Fill out the reason for return and follow the directions, which are described on the enclosed return slip – attach this slip with your return. 

3. The package must be delivered to a DPD mailshop (you can find the closest one on DPD’s website). 

If you have ordered several products and only want to return individual items, we obviously refund the money for the items you send back, as long as the return slip is filled out.