Payment, shipping & returns

Payment

You can choose whether you want to pay with your Visa card, Mastercard, Apple Pay or PayPal.

No fee is charged for payment at DILLING shop. The purchase amount is only charged to your card when the order is sent from DILLING warehouse. No amount can ever be charged that is greater than what you approved at the time of the purchase.

DILLING is in possession of an AAA credit diploma.

Card payments in this shop are certified via Adyen.

Bank information:

Bank branch: natwest
sort code: 600001
account number: 48764523

Fast delivery

Please be aware that due to Brexit orders may take slightly longer to arrive. Thank you for your patience.

When an order comes into our shop, the order is shipped within 1-2 business days. The normal delivery time to addresses in UK is 3-5 business days after shipping from our warehouse (delivery to addresses in Scotland and Islands may take slightly longer). You will receive an e-mail, when your order is sent. After this, you can always track where your order is at any given moment. Thus, you will receive a package number, which you can use to track your package online.

Shipping charges

For orders above £49, the products are delivered free of charge to UK addresses.
For orders under £49, delivery cost is £3.99 to UK addresses.

In order for us to continue to offer the best possible quality, we have chosen a shipping method that can be tracked. This entails some delivery costs, but on the other hand you have the assurance that you can follow your delivery via a tracking number.

100-days return policy

If you return your purchase, every piece of order can be returned up to 100 days after receipt of the order.

When packages are sent back and forth, it has a negative impact on the climate, which is already under pressure. That’s why we have chosen not to offer free returns.

A return cost of £2.50 will automatically be deducted from your refund.

The order must be in substantially the same condition in which you received it. This means not used with all the original washing labels attached, and the article must not have been washed.

When you need to return order, return it to us, after which you will get your money back for the product. We expedite the shipment, and you can expect us to initiate the refund within 8-10 business days of receipt. Therefore, you can immediately order what you want instead and receive it faster than with a traditional exchange. You can also wait until we have refunded the amount.

Please be aware that the tracking of your parcel will only show you when it arrived at the logistics facility. From this point your parcel will be shipped to our return centre out of UK and therefore you can experience up to 10 days before the refund has taken place.

To make the return easier for you, we have made it possible to send the order back in the same bag you received the order in.

Online registration of your return

To make your return as quick and smooth as possible, we have made it paperless. When you wish to return a product, you simply need to register the return on our website. The online registration means that you will receive your refund faster. At the same time, we can save on the resources used.

When you need to register a return you have the following options:
- register your return here.
- follow the link in your order confirmation or invoice
- log in to “my account” and click “orders and returns”

Find your item and fill out the reason for the return. Register your return by clicking ‘return my item(s)’. Your return label will then be sent to your e-mail address.

Pack your item and put the return label on the package

The package must be dropped off at the mail shop of our logistics partner. To make your return as easy as possible, you can return your item in the same packaging that you received it in. If you have chosen not to have a return label enclosed, you can easily and quickly get a return label here.

We do not accept packages C.O.D.

Please note: if you have more than one order to return, each order must be packed and shipped separately.

We do not offer exchanges. If you wish to receive a different item, you will need to return the original item and place a new order. Please register your return online at https://uk.dilling.com/return.

Don’t lose your discount when returning an order

If you return a product purchased with a discount, we will offer you the same discount on your next purchase of the same product in a different size or colour.

To do this, please:

1. Leave a comment for Customer Service when you reach the “Message to Customer Service” field during checkout.

2. Include the text “Exchange” and add the order number of the original purchase where the discount was applied.

Our Customer Service team will ensure that the discount is deducted from your new order.